We want you to be completely satisfied with your online purchase.
If you receive your item and change your mind, we accept returns for full-priced items as long as we are notified within 24 hours of receipt of delivery.

We do not refund initial shipping charges for items returned. Postage costs and responsibility of sending any product back to us falls with the customer.

HANDMADE
Due to the nature of the dyeing process, colors may vary.
This is not deemed as a fault.
Also unevenness in color, weave and print is not a fault but a beautiful characteristic of handmade processes and we feel it adds a certain charm to the garment.

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your screen’s display of any color will be completely accurate, as screens of electronic devices vary. 


RETURNING CONDITION
Item/s must be returned in original condition, unworn, unaltered,
unwashed and with their tags attached.


FAULTY ITEMS
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact us at mamaindiaclothing.info@gmail.com with your order number and images of the fault within 2 days of the item being delivered to you (this will be judged on the tracking information from the shipping company)
we will work with you to resolve it as soon as possible. 

 

PROCESSING TIME FOR EXCHANGE
Please allow up to 3-5 business days for your return to be processed. You will be notified when our team has received your return and again when it has been processed. 


EXCHANGE CONDITIONS
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

All exchanges must be authorised by us before you send the items back.
After the return request is accepted, please make sure the items reach us within 15 working days. The cost of any exchange or return has to be borne by the customer.

We will process your exchange only after we receive the garment that needs to be exchanged. The merchandise should not be worn, washed and must be returned in its original condition and accompanied by its original tags. Once these conditions are met, the exchange shall be processed within 15 working days of the receipt of items. 

 

 

SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are final sale and we don't offer returns.


GIFT CARDS
Gift Cards may not be returned


RETURN SHIPPING
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by Mama India

We are not liable for the loss of garments being returned. The customer must dispute this with their postal service.

Mama India reserves the right to not accept returns in case the product is used or damaged by the customer.